PRIVACY POLICY OF BIZtalk.ai

Privacy Policy for BIZtalk.ai

1. Introduction

BIZtalk.ai provides AI-powered voice chatbot services to businesses. This privacy policy explains how we collect, use, and protect personal information obtained through our services.

2. Information We Collect

We may collect the following information from callers:

– Phone numbers

– Names (in some cases)

– Voice recordings

– Call transcripts and summaries

– Other information provided during the call

Note: The specific information collected may vary depending on our client’s requirements.

3. How We Use Information

We use the collected information solely to provide our services to our business clients. This includes:

– Transcribing and summarizing calls

– Tagging calls for intent

– Providing analysis to our clients

We do not use the collected information for any other purposes.

4. Data Retention

The retention period for call recordings, transcripts, and summaries is determined by our business clients. We advise our clients to retain data only as long as necessary for their business purposes.

5. Data Security

We implement standard data encryption practices to protect the information we collect and process.

6. Sharing of Information

We do not share or sell any collected data with third parties other than our business clients who are the intended recipients of the processed information.

7. Geographic Operations and Compliance

We operate in the United States and Australia. We comply with applicable data protection laws in these jurisdictions.

8. User Rights

Individuals can request access to their data or its deletion by emailing [email protected].

9. Consent for Recording

We announce that calls are being recorded when the phone is answered, thereby obtaining consent from callers.

10. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

11. International Data Transfers

When necessary, we transfer data using HTTPS protocols to ensure security.

12. Cookies and Tracking

We do not use cookies or similar tracking technologies on our website.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify users of any significant changes by posting the new policy on our website.

14. Contact Us

If you have any questions about this privacy policy, please contact us at [email protected].

15. Data Breach Notification

In the event of a data breach, we will notify affected individuals to the extent possible given the information we have available. In most cases, we only have phone numbers saved in our system.