Voice AI technology is transforming the hospitality industry by enhancing guest experiences and creating new revenue opportunities.
Use Cases of Voice AI in Hospitality
- Personalized Guest Experience
Hotels can leverage voice AI to provide personalized recommendations for restaurants, spas, and services tailored to guest interests. They can even text more detailed information to callers as they speak about a specific service offering. AI voice assistants can offer suggestions and guest services from pre-check-in to post-checkout for an authentic and attentive experience.
- Contactless Solutions
In the post-pandemic era, third-party voice AI enables contactless control of room features like lighting, temperature, and entertainment systems, providing a valuable touchless solution.
- Upselling and Cross-selling
AI voice assistant can create incremental revenue streams by allowing guests to easily order food, drinks, and services. Hotels can also monetize it by selling advertising space to local businesses to recommend their business to hotel guests.
- Operational Efficiency
Voice assistants can automate routine tasks like answering common questions like check-in time, check-out time, wifi password requests, information about dining options on-site and in the area, entertainment options in the area, requesting towels, pillows, and rollaway beds, freeing up staff for more strategic activities. In some cases, front desk call volumes have been reduced by up to 80% by implementing AI voice assistants.
- Accessibility
Voice AI provides 24/7/365 guest assistance, ensuring accessibility and consistent service at all hours.
As the hospitality industry continues to evolve, AI voice assistants will play a crucial role in delivering personalized, efficient, and revenue-generating experiences for hotels of all sizes.